Terms and Conditions
Accommodation Booking Terms & Conditions
Welcome to Coastal Escape Specialists (CES). By reserving with us, you agree to abide by the following terms and conditions. These terms govern all reservations made with CES.
- Agreement Acceptance
Upon making a reservation with CES, you acknowledge and accept these terms and conditions in their entirety, binding yourself to their provisions.
- Reservation Agreement
When booking directly with CES or through our partner platforms where we act as property owner and host, you enter into an agreement with us as a guest. This grants you the license to occupy our property for the specified dates. It's important to note that this reservation pertains solely to holiday accommodation and does not constitute a Residential Tenancy Agreement under applicable legislation.
Violation of any term outlined herein grants us the right to terminate your reservation. Additionally, we reserve the right to pursue claims via the NSW Civil and Administrative Tribunal (NCAT) or register your information on exclusion lists, barring future accommodations with us.
For a comprehensive understanding of these terms, please ensure thorough review before booking. Any queries or clarifications can be addressed by contacting us at 0416 786 372.
- Summary
By making a booking with Coastal Escape Specialists, you agree to:
- Be at least 21 years old to rent our properties. Guests under 21 must be accompanied by a parent or guardian, except for Schoolies bookings as detailed in the Schoolies Bookings clause.
- Occupy the property for the entire reservation or act as a guarantor, particularly for Schoolies bookings.
- Limit the number of guests to the specified count without prior approval.
- Abide by the NSW Short Term Rental Code of Conduct, Good Neighbor Policy, and local regulations.
- Maintain minimal noise levels between 10pm and 8am.
- Adhere to pet policies, if applicable.
- Refrain from commercial activities, erecting tents or caravans, or using inflatable pools.
- Understand the cancellation policy, payment terms, and additional service fees.
- Bookings
4.1 Booking Details:
- Personal information including name, email, phone number, and ID must be provided.
- Any changes to the number of guests or booking details should be communicated promptly.
4.2 Check-in and Check-out:
- Standard check-in is at 3pm, check-out at 10am.
- Early or late check-in/check-out may be accommodated based on availability.
- Changes after booking confirmation may not be refundable.
4.3 Booking Changes:
- Any alterations to guest count or booking details require notification.
- Additional guests may incur extra charges.
- Requests for extra beds must be made at least 14 days before the stay.
4.4 Cancellations:
- Refund policies vary based on cancellation notice.
- Deposits are non-refundable.
- Government travel restrictions may result in postponements or credits valid for 12 months.
- Travel Insurance
We recommend securing travel insurance to safeguard against unforeseen events.
- Payments
- Deposits and balance payments are subject to specific terms.
- Credit card service fees may apply.
- Additional charges may be levied for various services or damages incurred during the stay.
- Security Deposit
- A refundable security deposit may be charged for specific bookings.
- Damages or losses incurred will be deducted from the deposit.
- The guest remains responsible for any costs exceeding the security deposit.
- Schoolies Bookings
- Subject to approval, with a parent or guardian acting as guarantor.
- Additional security bond and credit card authorization may be required.
- Keys
- Loss of keys may incur replacement fees.
- Guests must not attempt unauthorized entry.
- Cleaning
- Cleaning fees are inclusive but may be charged additionally for excessive dirtiness.
- Specific fees apply for BBQ cleaning.
- Rubbish
- Guests are responsible for proper rubbish disposal.
- Additional fees may apply for excess rubbish.
- Loss and Damages
- Guests must report damages or losses immediately.
- Financial liability rests with the guest for any such occurrences.
- Children and Pets
- Supervision is required for children and pets.
- Pets are only allowed in designated properties, subject to approval.
- Issues with Your Stay
- Guests must report any issues promptly for resolution.
- Call-out Fees
- Fees may apply for service calls initiated by the guest.
- Smoking
- Smoking is prohibited indoors; restrictions may apply outdoors.
- Third-party Services
- Guests assume responsibility for any third-party services engaged during their stay.
- Prohibited Activities
- Various activities are prohibited; fines may apply for non-compliance.
- Security
- Guests are responsible for property security and must adhere to provided instructions.
- Internet and Pay Per View
- Guests are responsible for internet use and pay per view purchases.
- Financial Claims
- Claims for damages or breaches may be made from the security deposit or guest's card.
- Errors or Omissions
- CES cannot be held responsible for errors or omissions in listings.
- Substitutions
- In rare instances, alternative accommodations may be offered due to unforeseen circumstances.
- Price Changes
- Rate adjustments may occur due to substantial property changes.
- Native Wildlife
- CES is not liable for wildlife encounters on the property.
- Attendance and Entry
- CES reserves the right to access the property as needed.
- Equipment and Utilities
- CES is not responsible for utility failures.
- Limited Liability
- CES and affiliates are not liable for damages or losses during the stay.
- Indemnity
- Guests indemnify CES against any losses or damages incurred.
- Code of Conduct Register
- Breaches may result in inclusion on exclusion registers.
By booking, you acknowledge and accept these terms and conditions in full.